Reservations Coordinator

4 days ago


St Catharines, Ontario, Canada BUTTAR & SONS INC. OA COMFORT INN ST CATHARINES Full time
Job Summary

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at BUTTAR & SONS INC. O/A COMFORT INN ST CATHARINES. As a key member of our operations team, you will be responsible for coordinating and supervising the work of our staff, ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Supervise and coordinate the work of 3-4 team members, providing guidance and support to ensure excellent guest service and hotel operations.
  • Perform tasks similar to those of the workers supervised, staying up-to-date with hotel policies and procedures.
  • Assist guests with special needs, providing personalized support and ensuring their comfort and satisfaction.
  • Coordinate, assign, and review work to ensure efficient hotel operations and excellent guest experiences.
  • Hire and train staff in job duties, safety procedures, and company policies, promoting a positive and productive work environment.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, ensuring timely delivery and minimizing disruptions to hotel operations.
Requirements
  • College/CEGEP education.
  • 1-2 years of experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, with tight deadlines and a large workload.
  • Physical capabilities to perform the duties of the role, including standing for long periods and lifting light objects.
Security and Safety
  • Criminal record check required.
Work Conditions
  • 37.5-44 hours per week.
  • English language required.


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