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Service Team Coordinator

2 months ago

Fort Saint John, Canada Brandt Full time

Brandt is currently seeking a Service Team Coordinator for our Fort St. John branch. This position is responsible for coordinating and directing the workload of the Service department for maximum efficiency and productivity while providing quality repair work; advises makes recommendations to Shop Foreman and Service Manager regarding technician skills and training needed.

Duties and Responsibilities:

  • Assists with the assignment of jobs and work areas to Service Department employees according to their skill and knowledge.
  • Assist in the appraisal of repair orders coming into the Service Department and may participate in repairs, and review repair orders for accuracy and completeness.
  • Directs and assists technicians and apprentices in the diagnosis of machine problems.
  • Inspects and repairs all special tools; recommends new tooling as required.
  • Advises Shop Foreman or Service Manager of all customer complaints.
  • Assists the Shop Foreman or Service Manager with coordinating and conducting quarterly safety meetings.
  • May fill Shop Foreman's role in their absence.
  • May arrange for and participate in reconditioning of used equipment and setup of new equipment.
  • May approve the release of equipment for delivery to customer.
  • May assist in providing performance feedback for service technicians and staff to the Service Manager.
  • Other duties as assigned.

Required Skills and Qualifications:

  • Ability to work multiple shift patterns.
  • Ability to lead others.
  • Must possess effective written and verbal communication skills, and be able to present to groups.
  • Ability to use standard desktop applications.
  • Must be able to lift up to 50 pounds.

Estimated Salary Range: $60,000 - $80,000 per year, depending on experience.

This role requires a strong understanding of heavy duty service technology and leadership skills. The ideal candidate will have at least 5 years of experience as a heavy duty service technician and hold a Journeyman certificate. A Class 1 driver's license and Forklift license are considered assets.