E-commerce Customer Service Coordinator

6 months ago

Saint John, Canada Kent Building Supplies Full time

**E-Commerce Customer Service Coordinator**

Kent is the largest retail building supply chain in Atlantic Canada with 48 locations from Saint John, New Brunswick to Corner Brook, Newfoundland and many towns and cities in between. We owe our success to our exceptional customer service, superior selection of home building supplies, and our commitment to protecting our customers and staff by hiring and training associates dedicated to our safety values.

Our culture thrives thanks to the incredible connections we get to make in every community we are in, our focus on diversity in the workplace, our commitment to our employees through training and development programs and our focus on creating an aligned and engaged workforce across our locations.

We are currently seeking applicants for a **Customer Service Coordinator** on our E-Commerce team, located at our Head Office in Saint John, NB.

**Responsibilities**:

- Assist customers with selection and purchase of products and services and verifies billing amount, considering available discounts, special pricing and shipping costs.
- Receive and process customer's orders, returns and exchanges & communicates with retail Kent store representatives on issues when needed.
- Escalate complex customer inquiries to higher level Customer Service Representatives.
- Maintains records of all contacts and results. Ensures account information and recorded data is accurate.
- Assists with development and coordination of daily workforce plans (scheduling) to maximize customer service and employee efficiency with other light reporting/analytics duties
- Assist with development and coordination of daily workforce plans to maximize customer service and employee efficiency with other light reporting/analytics duties.
- Assists with additional duties as required.

**Qualifications**:

- Completion of High school diploma/GED; post-secondary education would be considered an asset
- Minimum of 2 years previous experience in a related field
- Strong verbal and written communication skills
- Active listening skills to determine customer needs and a best course of action
- Proven problem-solving skills, and the ability to adapt, prioritize and multitask in a fast-paced environment
- The ability to adapt, prioritize and multitask in a fast-paced environment
- Microsoft office proficiency, and the ability to learn new software quickly
- Capable of working independently, as well as part of a team
- Previous E-Commerce experience would be considered an asset
- Kent Building Supplies is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees._

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Paid time off

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- 8 hour shift

**Experience**:

- Customer service: 2 years (required)

**Language**:

- French (preferred)

**Location**:

- Saint John, NB E2J 4Y8 (required)

Work Location: Hybrid remote in Saint John, NB E2J 4Y8

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