Chief Account Growth Officer
2 weeks ago
At Coatue Management L.L.C., we're revolutionizing the way businesses operate in the hospitality and Q-commerce sectors. As a rapidly scaling global SaaS company, we grasp the ever-changing landscape of business needs and take a proactive approach to support our customers.
We're looking for a Head of Account Management to lead and shape the strategy for managing and growing our portfolio of customers in the US and Canada. Your mission will be to drive meaningful impact on regional net revenue retention (NRR) by leading a talented team dedicated to ensuring the success of existing accounts, fostering long-term relationships, and identifying opportunities for expansion and innovation.
A Typical Day:- Oversee the Account Management Team: Lead and mentor a high-performing team responsible for managing all customer relationships in the US and Canada.
- Executive Relationship Management: Build and strengthen relationships with executives at key enterprise accounts.
- Data-Driven Decision-Making: Leverage data to interpret customer product usage and trends.
- Best Practices Implementation: Establish and promote best practices for account management.
You'll work closely with cross-functional teams to develop and implement strategies that drive growth and deliver exceptional results. If you have a passion for building strong relationships, driving business growth, and leading high-performing teams, we'd love to hear from you.
Your Expertise:- Demonstrated 2+ years of success in leading and developing high-performing teams within account management or customer success in the SaaS or restaurant technology space.
- 4+ years experience within Account Management.
- Understanding of the order management, restaurant technology, or food delivery industries.
- Proficiency in data analytics and customer insights platforms.
What We Offer:
We offer a competitive salary range of $140,000 - $160,000 per year, depending on your experience and qualifications. You'll also enjoy inclusive policies, such as enhanced vacation entitlement and flexible working arrangements, as well as the opportunity to work with a diverse and international team.
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