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Administrative Assistant

1 month ago

Montreal, Quebec, Canada Randstad Canada Full time

We are seeking an Administrative Coordinator to join our team at a National transportation company. In this role, you will be responsible for daily communication with drivers, customers, and internal departments.

You will also be responsible for data entry into our internal system and extracting various reports to ensure accurate invoicing.

The ideal candidate will be a team player, able to multitask, prioritize effectively, and possess strong communication skills.

Key Responsibilities:

  • Confirm and remind clients of their upcoming appointments through calls and emails
  • Provide excellent service to clients by answering inquiries and addressing concerns in a professional and courteous manner
  • Resolve appointment-related issues or conflicts effectively and promptly
  • Assist with other administrative tasks related to appointments and scheduling
  • Enter and update appointment details accurately in our scheduling system
  • Track and report on appointment statistics and trends as needed

Requirements:

  • 12 years of experience in a customer service or administration position
  • Bilingual French & English communication skills, both written and verbal
  • Computer skills – MS products, Truck Mate, and web-based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills and ability to work in fast-paced environments

About Randstad Canada:

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.