Desktop Support Specialist
4 weeks ago
Carnegie Learning Canada is a renowned educational solutions provider, dedicated to empowering students and educators through innovative technology.
Job Title: Desktop Support SpecialistSalary Range:$60,000 - $80,000 per annum (dependent on experience)
Job DescriptionThis exciting role involves providing top-notch desktop support to our team members, ensuring seamless execution of their work. Your responsibilities will include:
- Troubleshooting end-user issues with corporate business applications and hardware via phone and email
- Issuing hardware and staff training on installed software
- Setting up staff accounts for AD, Exchange, Google, and other systems as necessary
- Regular weekly reports to management
- Onboarding and offboarding staff as needed
- Coordinating tasks with building management
- Performing other duties assigned by management
To succeed in this role, you will need:
- Associate's degree in a related technology field
- Two or more years of experience in a desktop support position
- Excellent oral communication skills
- Excellent customer service demeanor and interpersonal skills
- Ability to manage multiple concurrent tasks while maintaining composure
- Demonstrated proficiency in installation/configuration of Windows and Mac OS X
- Familiarity with Active Directory, Exchange, and Google Workspace
We offer a comprehensive benefits package, including:
- Cost-shared health and dental benefits plan
- Access to Headspace at Work (at no cost), empowering you to enhance your mental health
- Competitive retirement savings matching program
- Flexible work arrangements with our Work From Anywhere policy
- Your Time, Your Way – paid time off that you can use as you see fit to recharge and nurture your personal life
We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry.
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