IT Infrastructure Support Specialist
3 days ago
Overview:
PeopleToGo is seeking an experienced IT infrastructure support specialist to join our team in St. John's, Newfoundland.
About the Role:
This position provides Incident Management Level 1 support and technical assistance for all servers and systems in the designated site, ensuring seamless accessibility of client tools and applications.
Key Responsibilities:
- Provide desktop and end-user support, resolving level I issues and escalating to vendors or Level II support as needed
- Manage server administration, including logins, passwords, patching, backups, and restores
- Perform daily, weekly, and monthly checklists accurately and on time
- Add, move, and change user accounts in the local center
- Participate in Change Implementation Management (CIM) and submit change control documentation according to organizational standards
- Manage IT asset inventory and disposal, ensuring compliance with organizational standards
- Assist with troubleshooting remote issues and provide backup support for Power Infrastructure
- Serve as the primary IT point of contact for the Site Director, addressing site IT needs, plans, and issues
Requirements:
- Bachelor's degree preferred
- 2-4 years of relevant experience or equivalent combination of education and experience
- MCSE certification preferred
- MCP certification required
- Cisco, VOIP, and Aruba wireless knowledge a plus
- Strong analytical and diagnostic skills
- Knowledge of Windows 2000, 2003 server management applications (DHCP, DNS, Active Directory Users and Computers)
- VERITAS Backup Exec software knowledge
- Microsoft ISA 2000, 2006 administration knowledge
- Understanding of Windows 2003 and patching requirements
- Windows client operating systems (XP and Vista) knowledge
- Basic understanding of VMware
- Strong written and verbal communication skills
Salary Range: $22-$25 per hour, depending on experience and qualifications.
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