Desktop Support Specialist for Canadian Headquarters
2 weeks ago
Carnegie Learning Canada is seeking a highly skilled Desktop Support Analyst to join our team at our Canadian Headquarters in St. Johns.
Estimated Salary: $60,000 - $80,000 per annumThis role is responsible for providing exceptional end-user desktop support, ensuring seamless integration of hardware and software applications, and contributing to the overall success of our IT department.
Responsibilities:- Troubleshoot technical issues with corporate business applications and hardware via remote support tools.
- Issue new hardware, install software, and provide training to staff members.
- Configure and maintain staff accounts on Active Directory, Exchange, Google, and other systems as needed.
- Prepare regular reports for management on technical issues and resolutions.
- Degree in Computer Science or related field, or equivalent experience.
- At least two years of experience in a desktop support position.
- Excellent communication, customer service, and interpersonal skills.
- Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
- Fully paid comprehensive health benefits plan.
- Access to Headspace at Work for mental wellness.
- Competitive retirement savings matching program.
- Flexible work arrangements through our Work From Anywhere policy.
Carnegie Learning is an Equal Opportunity Employer committed to diversity and inclusion. We celebrate individuality and foster a culture of innovation, collaboration, and respect. Join us in our mission to make a real difference in the lives of students and educators.
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