Technical Support Specialist

1 week ago


St John's, Newfoundland and Labrador, Canada Randstad Canada Full time

Randstad Canada is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will play a critical part in providing exceptional customer service and technical support to internal and external customers.

With a focus on remote solutions and superior customer service, this position is ideal for those looking to kickstart their career in a tech-savvy environment.

The successful candidate will possess excellent communication skills (verbal and written) and the ability to engage with customers effectively. They will also have solid problem-solving skills with experience troubleshooting technology issues (computers, printers, software).

We offer a competitive salary of $17.50 per hour, along with comprehensive training and career progression opportunities. Our team values employee development and offers cutting-edge tools for success.

In this dynamic role, you will:

  • Provide remote technical support for hardware, software, and networking issues using advanced tools and remote desktop solutions
  • Deliver exceptional customer service with empathy and urgency, effectively addressing and resolving customer concerns
  • Troubleshoot and resolve technical problems at the first point of contact, escalating issues as needed
  • Validate customer entitlements, including warranty and billing status, before dispatching service technicians
  • Maintain up-to-date knowledge of products, software, and systems to enhance customer support
  • Contribute to knowledge systems and provide feedback to continuously improve customer experience
  • Adhere to service level agreements (SLAs) to meet customer expectations

We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates.



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