Technical Support Specialist
1 week ago
Randstad Canada is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will play a critical part in providing exceptional customer service and technical support to internal and external customers.
With a focus on remote solutions and superior customer service, this position is ideal for those looking to kickstart their career in a tech-savvy environment.
The successful candidate will possess excellent communication skills (verbal and written) and the ability to engage with customers effectively. They will also have solid problem-solving skills with experience troubleshooting technology issues (computers, printers, software).
We offer a competitive salary of $17.50 per hour, along with comprehensive training and career progression opportunities. Our team values employee development and offers cutting-edge tools for success.
In this dynamic role, you will:
- Provide remote technical support for hardware, software, and networking issues using advanced tools and remote desktop solutions
- Deliver exceptional customer service with empathy and urgency, effectively addressing and resolving customer concerns
- Troubleshoot and resolve technical problems at the first point of contact, escalating issues as needed
- Validate customer entitlements, including warranty and billing status, before dispatching service technicians
- Maintain up-to-date knowledge of products, software, and systems to enhance customer support
- Contribute to knowledge systems and provide feedback to continuously improve customer experience
- Adhere to service level agreements (SLAs) to meet customer expectations
We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates.
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