Multilingual Healthcare Representative
2 days ago
At Medavie Blue Cross, we are committed to delivering exceptional customer service and improving the wellbeing of Canadians. As a Multilingual Healthcare Representative, you will be a critical point of contact for our members, providing timely and effective support with their health benefits and plan inquiries.
About the RoleWe are seeking a highly skilled and motivated individual who is fluent in both English and French. In this role, you will work in a fast-paced environment, utilizing your excellent communication skills to resolve complex issues and provide tailored solutions to our members.
Key Responsibilities- Provide exceptional customer service to our members via phone and email, addressing their concerns and resolving issues in a timely and professional manner.
- Analyze and resolve problematic situations, often requiring creative problem-solving skills and attention to detail.
- Maintain accurate records and documentation of interactions with members, adhering to company policies and procedures.
To succeed in this role, you must possess:
- A strong understanding of healthcare benefits and plan eligibility.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Fluency in both English and French, with the ability to communicate effectively in both languages.
- Previous call centre experience or equivalent customer service background.
In return for your hard work and dedication, we offer a comprehensive compensation package that includes:
- A competitive salary of $55,000 per annum, plus opportunities for career advancement and professional growth.
- A stable schedule, with no weekends or overnights required.
- A comprehensive health and dental plan, fully paid by the employer.
- A virtual training program that prepares you for success in this role.
- Opportunities for career advancement and development within our organization.
Join us at Medavie Blue Cross and embark on a rewarding career path that makes a real difference in the lives of Canadians.
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