Multilingual Healthcare Representative

2 days ago


Montreal, Quebec, Canada Medavie Blue Cross Full time

At Medavie Blue Cross, we are committed to delivering exceptional customer service and improving the wellbeing of Canadians. As a Multilingual Healthcare Representative, you will be a critical point of contact for our members, providing timely and effective support with their health benefits and plan inquiries.

About the Role

We are seeking a highly skilled and motivated individual who is fluent in both English and French. In this role, you will work in a fast-paced environment, utilizing your excellent communication skills to resolve complex issues and provide tailored solutions to our members.

Key Responsibilities
  • Provide exceptional customer service to our members via phone and email, addressing their concerns and resolving issues in a timely and professional manner.
  • Analyze and resolve problematic situations, often requiring creative problem-solving skills and attention to detail.
  • Maintain accurate records and documentation of interactions with members, adhering to company policies and procedures.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • A strong understanding of healthcare benefits and plan eligibility.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • Fluency in both English and French, with the ability to communicate effectively in both languages.
  • Previous call centre experience or equivalent customer service background.
What We Offer

In return for your hard work and dedication, we offer a comprehensive compensation package that includes:

  • A competitive salary of $55,000 per annum, plus opportunities for career advancement and professional growth.
  • A stable schedule, with no weekends or overnights required.
  • A comprehensive health and dental plan, fully paid by the employer.
  • A virtual training program that prepares you for success in this role.
  • Opportunities for career advancement and development within our organization.

Join us at Medavie Blue Cross and embark on a rewarding career path that makes a real difference in the lives of Canadians.



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