Front Office Operations Manager

2 weeks ago


Whitby, Canada Silver Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. The successful candidate will be responsible for overseeing the daily operations of the front office, ensuring exceptional guest experiences, and driving revenue growth.

Key Responsibilities
  • Guest Experience: Ensure guests receive prompt, professional attention and personal recognition. Greet guests upon arrival and respond to their needs in a timely and courteous manner.
  • Revenue Growth: Maximize total hotel revenues, including occupancy and RevPar, on a daily basis.
  • Front Office Operations: Maintain all policies and internal controls related to front office operations, ensuring the security of monies, credit, and financial transactions, as well as guest security.
  • Team Management: Assist with recruitment, training, supervision, and discipline of Front Desk/Guest Services team members.
  • Communication: Promote teamwork and quality service through daily communication and coordination with other departments.
Requirements
  • Strong Leadership Skills: Proven ability to lead and motivate a team to achieve exceptional results.
  • Excellent Communication Skills: Effective verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Revenue Management Skills: Strong knowledge of revenue management principles and practices, with the ability to analyze data and make informed decisions.
  • Computer Skills: Proficient in Microsoft Office and Hotel Property Management Systems.
About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day. We are committed to delivering exceptional experiences by living our core values: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.



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