Guest Services Manager
3 weeks ago
We are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.
Key Responsibilities:
- Lead the front office team to provide prompt, professional, and personalized service to guests.
- Develop and implement strategies to maximize hotel revenues and improve guest satisfaction.
- Ensure all front office operations are running efficiently and effectively, including check-in, check-out, and room assignments.
- Collaborate with other departments to ensure seamless communication and coordination.
- Train and develop the skills of front office staff to ensure they are equipped to provide exceptional service.
- Monitor and analyze front office performance metrics to identify areas for improvement.
Requirements:
- Strong leadership and communication skills.
- Proven experience in front office operations and customer service.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of hotel property management systems and revenue management principles.
- Strong analytical and problem-solving skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A fun and inclusive company culture.
About Us:
Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. We are committed to delivering exceptional experiences for our guests and employees. Our culture is fundamental to our success, and we strive to exhibit passion, creativity, and fun every day.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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