Front Office Operations Manager
2 weeks ago
About the Role
We are seeking a highly skilled Guest Services Manager to join our dynamic team at the Holiday Inn Express Whitby Hotel. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences and exceeding our high standards of service.
Key Responsibilities:
- Lead a team of front desk and guest services staff to provide prompt and professional attention to guests, ensuring a seamless and enjoyable stay.
- Develop and implement strategies to maximize hotel revenue, including occupancy and RevPar, through effective sales and marketing initiatives.
- Maintain accurate records and reports, ensuring the security of monies, credit, and financial transactions, as well as guest security.
- Assist with recruitment, training, and supervision of front desk and guest services staff, ensuring they have the necessary tools and equipment to perform their duties effectively.
- Promote teamwork, quality service, and a culture of recognition, fostering a positive and productive work environment.
- Stay up-to-date with industry trends, best practices, and company policies, ensuring our hotel remains competitive and aligned with our brand standards.
About Us
Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company with a portfolio of hotels across Canada and the U.S. We pride ourselves on delivering exceptional experiences through our core values of accountability, teamwork, leadership, diversity, integrity, giving, fun, and recognition.
What We Offer
- A dynamic and supportive work environment with opportunities for growth and development.
- A comprehensive benefits package, including education reimbursement, RRSP matching, and annual wellness credits.
- A fast-paced and exciting industry with opportunities to meet people from diverse backgrounds and cultures.
- A culture of recognition and appreciation, celebrating individual and team achievements.
- Access to training and development programs, helping you build a successful career in hospitality.
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