Front Office Operations Manager

3 days ago


Whitby, Canada Silver Hotel Group Full time

About the Role

We are seeking a highly skilled Guest Services Manager to join our dynamic team at the Holiday Inn Express Whitby Hotel. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences and exceeding our high standards of service.

Key Responsibilities:

  1. Lead a team of front desk and guest services staff to provide prompt and professional attention to guests, ensuring a seamless and enjoyable stay.
  2. Develop and implement strategies to maximize hotel revenue, including occupancy and RevPar, through effective sales and marketing initiatives.
  3. Maintain accurate records and reports, ensuring the security of monies, credit, and financial transactions, as well as guest security.
  4. Assist with recruitment, training, and supervision of front desk and guest services staff, ensuring they have the necessary tools and equipment to perform their duties effectively.
  5. Promote teamwork, quality service, and a culture of recognition, fostering a positive and productive work environment.
  6. Stay up-to-date with industry trends, best practices, and company policies, ensuring our hotel remains competitive and aligned with our brand standards.

About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company with a portfolio of hotels across Canada and the U.S. We pride ourselves on delivering exceptional experiences through our core values of accountability, teamwork, leadership, diversity, integrity, giving, fun, and recognition.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including education reimbursement, RRSP matching, and annual wellness credits.
  • A fast-paced and exciting industry with opportunities to meet people from diverse backgrounds and cultures.
  • A culture of recognition and appreciation, celebrating individual and team achievements.
  • Access to training and development programs, helping you build a successful career in hospitality.


  • Whitby, Canada Silver Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. The successful candidate will be responsible for overseeing the daily operations of the front office, ensuring exceptional guest experiences, and driving revenue growth.Key ResponsibilitiesGuest Experience: Ensure guests receive...

  • Front Desk Agent

    3 months ago


    Whitby, Canada Quality Suites Full time

    At The Quality Suites Whitby our role is to provide top-notch service. That’s where you come in. We're looking for people who are charming, confident, and humble-minded; people who know what it takes to exceed guest expectations and be yourself and at the centre of it all. If you are passionate about hospitality and take pride in offering exceptional...

  • Office Administrator

    5 months ago


    Whitby, Canada Whitby Dental Office Full time

    **About us** We are professional and fast-paced. Our work environment includes: - Modern office setting - Growth opportunities Office Administrator **Duties**: - Manage administrative tasks and ensure smooth operations of the office - Coordinate and schedule patient appointments - Provide support to staff members as needed **Experience**: - Previous...

  • Office Administrator

    5 months ago


    Whitby, Canada Whitby Dental Office Full time

    **About us** We are professional and fast-paced. Our work environment includes: - Modern office setting - Growth opportunities Office Administrator **Duties**: - Manage administrative tasks and ensure smooth operations of the office - Coordinate and schedule patient appointments - Provide support to staff members as needed **Experience**: - Previous...

  • Front of House Manager

    5 months ago


    Whitby, Canada Baton Rouge Whitby Full time

    **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House and/or Management experience to be a part of our always growing team. We are a staple within the Whitby community and have serving guests for more than 15 years! If you are someone who has prior experience and a desire for growth, this is the job for...

  • Front of House Manager

    5 months ago


    Whitby, Canada Baton Rouge Whitby Full time

    **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House and/or Management experience to be a part of our always growing team. We are a staple within the Whitby community and have serving guests for more than 15 years! If you are someone who has prior experience and a desire for growth, this is the job for...

  • Front of House Manager

    3 months ago


    Whitby, Canada Baton Rouge Whitby Full time

    **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House and/or Management experience to be a part of our always growing team. We are a staple within the Whitby community and have serving guests for more than 15 years! If you are someone who has prior experience and a desire for growth, this is the job for...

  • Office Administrator

    5 months ago


    Whitby, Canada Whitby Dental Office Full time

    **About us** We are professional and fast-paced. Our work environment includes: - Modern office setting - Growth opportunities Office Administrator **Duties**: - Manage administrative tasks and ensure smooth operations of the office - Coordinate and schedule patient appointments - Provide support to staff members as needed **Experience**: - Previous...

  • Front Desk Manager

    5 months ago


    Whitby, Canada Oh Bombay Whitby Full time

    We are an Indian restaurant and bar with a difference. We serve fine dining quality authentic Indian food in a casual upscale environment by using traditional recipes, ingredients and methods, we proudly create authentic Indian dishes. On a typical day, you will arrive at their work location before the start of their shift. They meet with other restaurant...


  • Whitby, Canada Beauty Foundations Clinic Full time

    **Job Posting: Front Desk Receptionist** Beauty Foundations Clinic is seeking a full-time **Front Desk Receptionist **to enhance our team's delivery of an unparalleled MedSpa experience. Under the leadership of Ana Milne, a Registered Practical Nurse, our clinic provides in-demand treatments with a personal touch, ensuring each client feels their absolute...

  • Office Assistant

    1 month ago


    Whitby, Canada TAX ANALYST Full time

    **Overview** **Duties**: - Perform general clerical duties including filing, data entry, and document management. - Manage phone systems by answering calls, directing inquiries, and taking messages as needed. - Assist with customer service tasks by addressing client questions and concerns promptly and professionally. - Support the front desk operations,...


  • Whitby, Canada Moovment Logistics Inc. Full time

    At Moovment Logistics Inc., we are seeking an experienced Office Operations Manager to join our team. The successful candidate will be responsible for reviewing and evaluating new administrative procedures, establishing work priorities, and ensuring procedures are followed and deadlines are met.The ideal candidate will have 1 year to less than 2 years of...


  • Whitby, Canada Brandt Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Brandt. As a Receptionist, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting the overall administrative functions of the office.Key ResponsibilitiesCustomer Service: Respond to telephone, email,...


  • Whitby, Canada Silver Hotel Group Full time

    Guest Services Manager Job DescriptionWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the front...


  • Whitby, Canada Silver Hotel Group Full time

    Guest Services Manager Job DescriptionWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the front...


  • Whitby, Canada Silver Hotel Group Full time

    Guest Services Manager Job DescriptionWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the front office...


  • Whitby, Canada Silver Hotel Group Full time

    Guest Services Manager Job DescriptionWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the front office...


  • Whitby, Canada Silver Hotel Group Full time

    Guest Services Manager Job DescriptionWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the front...


  • Whitby, Canada Silver Hotel Group Full time

    Guest Services Manager Job DescriptionWe are seeking a highly skilled and experienced Guest Services Manager to join our dynamic team at Silver Hotel Group. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.Key Responsibilities:Lead the front...


  • Whitby, Canada Silver Hotel Group Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled Guest Services Manager to join our team at Silver Hotel Group. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences and driving revenue growth.Key Responsibilities:Lead the front office team to deliver exceptional guest service and...