Bilingual Learning Management System Coordinator
4 weeks ago
We are seeking a highly skilled Bilingual Learning Management System Coordinator to join our team at the Amynta Group.
The successful candidate will be responsible for providing day-to-day support and coordination for our external facing Learning Management System and class operations for all Performance Centre courses.
Key Responsibilities:
- Support the day-to-day operation of the LMS, including user account management, course setup, and content uploads.
- Provide technical support to internal and external users on LMS-related issues, troubleshooting problems, and providing solutions promptly.
- Generate reports and analytics on LMS usage and performance metrics to improve the user experience.
- Serve as the first point of contact for system-related questions and issues, providing logistical and administrative support to learners, instructors, and internal users.
- Coordinate with stakeholders to assign training and learning paths based on job, role, and position.
- Organize pre-training setup for in-person classes, including charts, workbooks, merchandise, and catering.
- Provide course facilitators with administrative support.
- Act as a liaison for participants pre-, during, and post-training.
- Manage course inventory of all training-related materials.
Requirements:
- Bilingual (English and French) is required.
- Experience with a Learning Management System is an asset.
- Minimum 3 years in a customer service/administration-type role focused on technical support and troubleshooting.
- Excellent communication and interpersonal skills, with the ability to effectively train and support users of varying technical abilities in both English and French.
- Detail-oriented with strong problem-solving skills and the ability to prioritize and manage multiple tasks simultaneously.
- Strong customer service and relationship-building skills.
- Strong team building skills, to work well within a close team environment.
- Ability to demonstrate a high degree of professionalism.
- Proficient in the MS Office suite.
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