Bilingual Learning Management System Coordinator

3 weeks ago

Toronto, Ontario, Canada Amynta Group Full time

We are seeking a highly skilled Bilingual Learning Management System Coordinator to join our team at the Amynta Group.

The successful candidate will be responsible for providing day-to-day support and coordination for our external facing Learning Management System and class operations for all Performance Centre courses.

Key Responsibilities:

  • Support the day-to-day operation of the LMS, including user account management, course setup, and content uploads.
  • Provide technical support to internal and external users on LMS-related issues, troubleshooting problems, and providing solutions promptly.
  • Generate reports and analytics on LMS usage and performance metrics to improve the user experience.
  • Serve as the first point of contact for system-related questions or issues and provide logistical and administrative support.
  • Coordinate with stakeholders to assign training and learning paths based on job, role, and position.
  • Organize pre-training setup for in-person and virtual classes, including charts, workbooks, merchandise, and catering.
  • Provide course facilitators with administrative support and act as a liaison for participants pre-, during, and post-training.
  • Manage course inventory of all training-related materials.

Requirements:

  • Bilingual (English and French) is required.
  • Experience with a Learning Management System is an asset.
  • Minimum 3 years in a customer service/administration-type role focused on technical support and troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to effectively train and support users of varying technical abilities.
  • Detail-oriented with strong problem-solving skills and the ability to prioritize and manage multiple tasks simultaneously.
  • Strong customer service and relationship-building skills.
  • Strong team building skills, to work well within a close team environment.
  • Ability to demonstrate a high degree of professionalism.
  • Proficient in the MS Office suite.

The Amynta Group is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation.

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