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Bilingual Coordinator Region Office Operations Specialist

1 month ago

Toronto, Ontario, Canada IG Wealth Management Full time

Job Summary

The Bilingual Coordinator, Region Office Operations plays a vital role in providing exceptional service to internal and external clients of IG Wealth Management. As the first point of contact, this role is responsible for greeting clients, handling inquiries, and supporting key business transactions.

Key Responsibilities:

  • Manage reception duties, including welcoming clients, handling incoming calls, and inventory management
  • Process mail and courier services, ensuring timely preparation and distribution
  • Arrange meetings, set up technology, maintain office equipment, and conduct regular facilities reviews
  • Provide guidance and support to the Consultant network and their teams on policies, procedures, and available resources
  • Onboard new members to the office, assist with system training, and provide information on office procedures and escalation support
  • Perform other administrative duties and support the Manager, Region Office Operations as required

Requirements:

  • Minimum 2 years of administrative and reception experience, preferably in the Financial Services industry
  • Post-secondary education in a business discipline is an asset
  • Proven strengths in client service orientation, accountability, communication, critical thinking, teamwork, discretion, and business/technical skills
  • Ability to communicate in English and French, both verbally and in writing