Global Technical Service Manager for Enterprise Cloud Services

5 days ago

Toronto, Ontario, Canada SAP Full time

About the Role

We are seeking a seasoned Senior Technical Service Manager to join our Customer Delivery Engagement (CDE) organization. As a trusted technical advisor, you will be responsible for safeguarding and optimizing customer investments in SAP Enterprise Cloud Services.

Your Key Responsibilities

  • Act as the primary contact for customers regarding technology discussions and own the technical discussions with customers, ensuring seamless execution of services throughout their lifecycle.
  • Collaborate with Customer Delivery Managers and TechOps teams to execute service delivery plans and calendars, while analyzing customer technical requirements and coordinating experts from ECS Delivery teams.
  • Present intricate private offering details, technical aspects, and engagement models to internal and external stakeholders, guiding customers on all technical aspects, including Business Continuity, Security & Compliance, Networks, etc.
  • Assess customer security and network requirements, ensuring SAP's security architecture framework meets customer needs, and conduct regular technical and operational reviews to measure progress against defined cloud architectures and roadmaps.

What You Bring

  • A Bachelor's degree or higher in Computer Science, Engineering, Information Management, or a related field.
  • 8+ years of experience with SAP Basis administrative duties and customer-facing SAP Technical Consulting experience.
  • Proficiency in customer communications, presentations, and the SAP product portfolio, offerings, and industry solutions.
  • Good understanding of SAP solutions, releases, platform interdependencies, and operational aspects in a cloud environment.
  • Willingness to undertake customer-related travel on short notice.

Benefits and Perks

  • An estimated annualized salary range of $88,700-$185,400 CAD, inclusive of base salary and variable incentive target.
  • Ongoing learning and development opportunities to enhance your skills and expertise.
  • A highly collaborative team environment with a strong focus on recognition, flexible work arrangements, and employee well-being.
  • Comprehensive benefits package, including health and wellness programs, retirement savings, and paid time off.
  • Opportunities for professional growth and advancement within a global company.

Career Opportunities at SAP

SAP is committed to fostering an inclusive and supportive culture, where every employee can bring out their best. We believe in leveraging diversity, promoting innovation, and driving business success through collaboration and mutual respect.

SAP is an equal opportunity employer, dedicated to providing accessibility accommodations to applicants with physical and/or mental disabilities. If you require assistance or have questions about our hiring process, please don't hesitate to reach out.

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