Inbound Customer Sales Representative

2 weeks ago

Nova Scotia, Canada FIX.com Full time

Eldis Group Partnership (EGP) is a proud Maritime-based eCommerce company. We help do-it-yourselfers (DIY) fix their home appliances, outdoor power tools, and lawn equipment. EGP operates a family of websites, where we provide consumers with the parts and know-how to fix their household products themselves, offering the internet's largest collection of step-by-step installation instructions and videos. EGP is committed to helping consumers repair rather than replace their household products.

We're looking for an **Inbound Customer Sales Representative** who can:

- Tackle large amounts of customer inquiries, issues, and complaints, head-on while keeping customer satisfaction at the forefront of their decision-making and communication.
- Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems.
- Seize opportunities to sell products when they arise. All we require are your excellent customer service and sales skills and we'll take care of the rest

**Calls you can expect**:

- “I need a new part for my fridge - I have my model number; can you help me find the right one?”
- “The water to my ice maker isn't flowing - Do you have any suggestions on how to fit it?”
- “My manufacturer, Delta, told me to call you. I need a Mitre Guide for my saw.”

**Concerned you're not handy enough for this role? Don't stress, we offer all the training you'll need to be successful**

We believe in taking care of our team members, here are some benefits you can expect:
We offer competitive pay starting at $16.50/HR, paid training (how often do you get to make money while you learn??), we have an employee recognition program and, there is potential to earn increases based on performance - twice a year Our virtual social committee also organizes events for all to enjoy, we believe that work should be fun too.

We also believe in the importance of taking care of yourself and your family. Other benefits include health, dental, and life insurance coverage. An employee and family assistance program, a healthcare on-demand program, as well as an employee wellness program.

We asked our team what they love about their job, and they said:
Working from home, the opportunities available for internal advancement within the company, in-depth paid training, our equipment is provided, increases and perks twice a year as well as the family-oriented culture.

**Please note that you must be able to work evenings, weekends, and holidays. We are predominately hiring for mid-shift coverage which starts between 2:00 pm and 1:30 pm AST currently,** and shifts could also start earlier or later depending on our needs at the time of hire. Hours of operation are from Monday to Sunday from 8:00 am AST to 1:00 am AST.

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