Customer Service Supervisor at Moon Lounge
4 weeks ago
We are seeking a skilled Customer Service Supervisor to join our team at the Moon Lounge. As a key member of our staff, you will be responsible for ensuring exceptional customer experiences and leading our service team to success.
Key Responsibilities- Monitor and manage staff performance to maintain high standards of customer service.
- Plan and organize daily operations, including staffing schedules and task assignments.
- Supervise and train staff to ensure they have the necessary skills and knowledge to provide excellent customer service.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Address customer complaints and concerns in a professional and timely manner.
- Provide exceptional customer service, responding promptly to customer inquiries and resolving issues efficiently.
- Plan budgets and monitor revenues and expenses to optimize business performance.
- A minimum of 2 years of experience in a supervisory role, preferably in a fast-paced environment.
- Excellent communication and leadership skills, with the ability to motivate and inspire staff.
- Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
- Proficient in Microsoft Office and other relevant software applications.
- Ability to work effectively in a team environment and build strong relationships with colleagues and customers.
- A competitive salary of $45,000 - $60,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy, including vacation days and holidays.
- An opportunity to work in a dynamic and supportive team environment.
The Moon Lounge is a premier entertainment venue that offers an unparalleled customer experience. Our team is dedicated to providing exceptional service and creating memorable moments for our guests. If you are passionate about delivering outstanding customer service and leading a team to success, we encourage you to apply for this exciting opportunity.
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