Clerical Support Specialist for Regional Programs

2 weeks ago

Nanaimo, British Columbia, Canada PHSA Full time

Clerical Support Specialist for Regional Programs

BC Mental Health & Substance Use Services is seeking a skilled Clerical Support Specialist to join our team in Nanaimo, BC.

Key Responsibilities:

  • Transcribe medical dictation, including correspondence and reports, to Court, Review Board, and clinical reports, notes, and correspondence according to pre-set format, protocols, and deadlines.
  • Provide reception services, including operating a multi-line reception switchboard, responding to inquiries, taking/relaying messages, and redirecting callers to appropriate personnel.
  • Process referrals and enter client data into computer systems, databases, and other software programs under the direction of the Supervisor.
  • Maintain client charts according to established procedures, including receiving documentation, creating clinical records, and ensuring material is labeled with patient information.
  • Maintain schedules and perform event and program tracking, including logging into and reviewing electronic calendars/schedules and monitoring upcoming deadlines and appointment dates.

Requirements:

  • Grade 12, graduation from an approved program in medical transcription, and one (1) year recent, related experience, or an equivalent combination of education, training, and experience.
  • Ability to keyboard at 60 wpm, communicate effectively both verbally and in writing, and deal with others effectively.
  • Physical ability to carry out the duties of the position and ability to organize work.

What We Offer:

  • Comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).

About Us:

PHSA is a provincial health services authority that plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.

Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

We are committed to equity in our hiring and employment practices and welcome applications from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.

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