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Clerical Support Specialist

1 month ago

Nanaimo, British Columbia, Canada PHSA Full time

Clerical Support Specialist

BC Mental Health & Substance Use Services

Nanaimo, BC

Job Summary

We are seeking a highly organized and detail-oriented Clerical Support Specialist to join our team at BC Mental Health & Substance Use Services. As a key member of our team, you will provide administrative support to our clinical staff, ensuring the smooth operation of our programs and services.

Key Responsibilities

  • Transcribe medical dictation, including correspondence and reports, to Court, Review Board, and clinical staff.
  • Provide reception services, including operating a multi-line switchboard, responding to inquiries, and redirecting callers to appropriate personnel.
  • Process referrals and enter client data into computer systems, databases, and software programs.
  • Maintain client charts, including receiving documentation, creating clinical records, and ensuring material is labeled with patient information.
  • Maintain schedules and perform event and program tracking, including logging into electronic calendars and providing reminders to staff as needed.

Requirements

  • Grade 12, graduation from an approved program in medical transcription, and one year of recent, related experience, or an equivalent combination of education, training, and experience.
  • Ability to keyboard at 60 wpm, communicate effectively verbally and in writing, and deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work, operate related equipment, and commit to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada.

What We Offer

  • A comprehensive benefits package, including municipal pension plan and psychological health & safety programs.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.

About Us

BC Mental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges. We are part of the Provincial Health Services Authority (PHSA), which plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective healthcare for people throughout the province.

Our values reflect our commitment to excellence and include: Respect people, Be compassionate, Dare to innovate, Cultivate partnerships, and Serve with purpose.

Learn more about PHSA and our programs: https://www.phsa.ca

PHSA and BCMHSUS are committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to healthcare employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at sanyakula@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, and Remembering Keegan: A First Nations Case Study.