Lead Customer Experience Strategist

2 weeks ago


Calgary, Alberta, Canada Neo Financial Full time
About Neo Financial

We're a rapidly expanding fintech company on a mission to transform financial services for Canadians. Our team is dedicated to providing an exceptional experience for our customers.

At Neo, we're passionate about building a better financial future for all Canadians. We believe in the power of innovation and collaboration to drive growth and success.

Salary: $140,000 - $180,000 per year

This role offers a competitive salary, stock options, and opportunities for professional growth and development.

Job Description

The Senior Manager of Customer Experience will be responsible for leading the CX team to deliver exceptional customer experiences across all touchpoints. This includes developing and implementing strategies to improve customer satisfaction, retention, and loyalty.

The ideal candidate will have a proven track record of leadership and experience in customer-facing roles. They will be able to analyze data, identify areas for improvement, and develop actionable plans to drive results.

This role requires strong communication and interpersonal skills, as well as the ability to work collaboratively with cross-functional teams.

Required Skills and Qualifications
  • Minimum 5 years experience in leadership roles
  • Minimum 3 years experience in customer-facing functions
  • Proven track record of delivering results-driven initiatives
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings plan and paid time off.

Our team members also enjoy equity in the company through stock options, allowing them to share in our growth and success.

Others

We are an equal opportunity employer committed to creating an inclusive workplace where everyone can thrive. We welcome applications from diverse candidates who share our passion for innovation and customer excellence.



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