Customer Experience Strategist

4 weeks ago


Calgary, Alberta, Canada Neo Financial Full time
About the Role

We're seeking a seasoned professional to spearhead our customer experience efforts at Neo Financial. As the Head of Customer Experience & Engagement, you'll be responsible for crafting an environment where team members thrive by delivering a Neo experience to every customer at every interaction.

You'll execute meaningful change as Neo disrupts the customer experience expected by Canadians.

Your Key Responsibilities
  1. You'll develop, communicate, execute, and measure strategies that align with growing business needs and reflect our priority to consistently provide exceptional customer experience and drive customer profitability.
  2. You'll build a business from the ground up, making decisions in the face of ambiguity and being resilient to challenges that will inevitably arise.
  3. You'll own the talent pipeline for our support operations, working with forecasting and hiring teams to bring in strong employees to grow our team.
  4. You'll apply creative problem-solving skills, testing solutions and iterating as required.
  5. You'll be energetic, resourceful, and able to react quickly and professionally in all situations.
  6. You'll bring 8+ years of experience in building teams and efficient processes, with strong experience in Google Suite, MS Office, and web-based portal computer skills, and experience in financial services or with financial products considered an asset.

We're committed to creating an environment where our team members can thrive. As a valued member of our team, you'll earn meaningful equity in the company through stock options, so Neo's growth benefits everyone who helps make it happen.

Candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.



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