Customer Experience Strategist
2 weeks ago
We are seeking a highly skilled Customer Experience (CX) professional to join our team at Direct Energy. As a CX Research Analyst, you will play a key role in analyzing customer data and survey feedback to identify opportunities for improvement.
Responsibilities- Analyze NPS and other customer survey results to diagnose issues within customer journeys, identifying patterns and trends that lead to friction or inefficiencies.
- Investigate and highlight areas where processes are functioning well, providing insights into best practices that can be replicated across the customer experience.
- Perform root cause analysis to drill down into key problem areas, assessing their impact on customer satisfaction, retention, and overall journey efficiency.
- Develop clear, data-driven reports and presentations to communicate findings and actionable insights to stakeholders at various levels, including senior leadership.
- Collaborate with cross-functional teams to create detailed recommendations and roadmaps for optimizing customer journeys and improving key processes.
- Measure and evaluate the success of implemented changes, refining and adjusting strategies as needed to continuously improve the customer experience.
- Identify opportunities for process automation or streamlining to reduce customer effort and improve efficiency across touchpoints.
- Partner with the digital, product, and operations teams to ensure that customer feedback and journey analysis inform broader business strategies and decision-making.
- Bachelor's degree in Marketing, Data Analytics, Business, or a related field.
- 3+ years of experience in CX research, customer data analysis, or a related role.
- Experience with CX platforms (InMoment).
- Estimated salary: $80,000 - $110,000 per year, depending on experience.
- Hybrid work arrangement: 3 days per week in an open office environment and 2 days per week working from home.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
-
Customer Experience Strategist
3 weeks ago
Calgary, Alberta, Canada BrokerLink Full timeWe are looking for a dedicated professional to join our team at BrokerLink as a Customer Experience Strategist. As a key member of our organization, you will be responsible for analyzing customer journeys across digital platforms, identifying pain points, and developing strategies to improve them.Key responsibilities will include creating a comprehensive...
-
Customer Experience Strategist
3 weeks ago
Calgary, Alberta, Canada Direct Energy Full timeJob Description:Company Overview:Direct Energy is a leading energy provider dedicated to delivering innovative solutions for our customers.Salary:$85,000 - $110,000 per yearJob Summary:We are seeking an experienced Customer Experience Strategist to join our team. The ideal candidate will have a strong background in customer experience research, data...
-
Contract UX Strategist
1 month ago
Calgary, Alberta, Canada Kanopi Full timeAbout the RoleKanopi Studios is seeking a skilled Contract UX Strategist to join our team. As a UX Strategist, you will be responsible for using qualitative and quantitative research to craft delightful and functional user experiences.You will lead clients through the Discovery process, including stakeholder interviews, user feedback collection, and data...
-
User Experience Strategist for Digital Solutions
3 weeks ago
Calgary, Alberta, Canada Kanopi Full timeDiscover a challenging and rewarding opportunity as a User Experience Strategist at Kanopi, a leading Design, Development & Support Agency. With a fully distributed team of experts in Drupal & WordPress, we help our clients achieve their missions through tailored digital solutions.We are seeking an experienced UX Strategist to join our team, working remotely...
-
Customer Experience Strategist
4 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe're seeking a seasoned professional to spearhead our customer experience efforts at Neo Financial. As the Head of Customer Experience & Engagement, you'll be responsible for crafting an environment where team members thrive by delivering a Neo experience to every customer at every interaction.You'll execute meaningful change as Neo disrupts...
-
Marketing and Communications Strategist
4 weeks ago
Calgary, Alberta, Canada Jenga Homes Full timeAbout this roleWe are seeking a Marketing and Communications Strategist to join our team at Jenga Homes. The successful candidate will be responsible for developing and implementing marketing strategies to promote our brand and services.Key ResponsibilitiesConduct market research to identify trends and opportunities for growthDevelop and execute marketing...
-
Digital Marketing Strategist
5 days ago
Calgary, Alberta, Canada MVM MEDIA GROUP Full timeMVM MEDIA GROUP seeks a Digital Marketing Strategist to join our team. This is a permanent position with 30-40 hours per week.About the JobAs a Digital Marketing Strategist, you will be responsible for producing educational and publicity programs, conducting analytical marketing studies, and evaluating customer service and store environments. You will also...
-
User Experience Content Strategist
3 weeks ago
Calgary, Alberta, Canada Critical Mass Full timeUX Writer Role DescriptionAs a UX Writer at Critical Mass, you will collaborate closely with creatives and strategists to craft engaging and intuitive user experiences. Your exceptional writing skills, combined with a strong understanding of design principles and marketing strategies, will enable you to develop compelling copy that resonates with diverse...
-
Marketing Strategist
2 weeks ago
Calgary, Alberta, Canada CANCOR IT SOLUTIONS Full timeJob Title:Marketing StrategistAbout the JobWe are seeking an experienced Marketing Strategist to join our team at Cancor IT Solutions. As a key member of our marketing department, you will be responsible for developing innovative marketing strategies that drive business growth and success.About the RoleThe ideal candidate will have a strong background in...
-
Digital Marketing Strategist
2 weeks ago
Calgary, Alberta, Canada Big Joes Movers Full timeAbout the RoleWe are seeking a highly motivated Digital Marketing Strategist to join our team at Big Joes Movers. As a key member of our marketing department, you will be responsible for developing and executing comprehensive marketing strategies to drive business growth and customer engagement.
-
Marketing Strategist
2 weeks ago
Calgary, Alberta, Canada RCB College Full timeJob Title: Marketing StrategistWe are seeking a skilled Marketing Strategist to join our team at RCB College.Estimated Salary: $55,000 - $65,000 per year, depending on experience.Company OverviewRCB College is a leading educational institution committed to providing high-quality education and training programs. We are dedicated to fostering a supportive and...
-
Digital Marketing Strategist
1 week ago
Calgary, Alberta, Canada MVM MEDIA GROUP Full timeJob DescriptionWe are seeking a highly motivated and organized Digital Marketing Strategist to join our team at MVM MEDIA GROUP.About the RoleThis is a permanent, full-time position working 30-40 hours per week. The ideal candidate will have 1-2 years of experience in digital marketing and will be proficient in conducting online marketing, e-commerce, and...
-
Brand Strategist
3 weeks ago
Calgary, Alberta, Canada BioAro Inc. Full timeJob SummaryWe are seeking a Brand Strategist to join our team at BioAro Inc. The ideal candidate will have a Bachelor's degree and 2 years of experience in marketing, with a strong focus on developing marketing strategies.About the RoleDevelop Marketing Strategies: The successful candidate will be responsible for developing and implementing effective...
-
Head of Customer Experience Strategist
3 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout the RoleWe are seeking an experienced and innovative Customer Experience Lead to join our team at Neo Financial. As a key member of our leadership team, you will be responsible for shaping the customer experience across all touchpoints and driving business growth through exceptional customer service.About YouYou have 10+ years of experience in leading...
-
Content Strategist for Retail Storytelling
2 weeks ago
Calgary, Alberta, Canada Randstad Canada Full timeAbout the RoleWe're seeking a talented Content Strategist to join our team in Calgary, where you'll play a key role in shaping the way we communicate with our customers.
-
Senior Customer Experience Strategist
3 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeTransform Financial Services with NeoWe're seeking a seasoned professional to lead our Customer Experience Team and drive exceptional customer interactions at Neo Financial. As the Head of Customer Experience & Engagement, you'll be responsible for developing strategies that align with our growing business needs and create a loyal customer base.What You'll...
-
Lead Customer Experience Strategist
2 weeks ago
Calgary, Alberta, Canada Neo Financial Full timeAbout Neo FinancialWe're a rapidly expanding fintech company on a mission to transform financial services for Canadians. Our team is dedicated to providing an exceptional experience for our customers.At Neo, we're passionate about building a better financial future for all Canadians. We believe in the power of innovation and collaboration to drive growth and...
-
Digital Content Strategist
2 weeks ago
Calgary, Alberta, Canada Neighbourhood Pub Full timeAbout UsNeighbourhood Pub is a dynamic and vibrant community hub where people come together to enjoy great food, drinks, and entertainment. We're looking for a highly skilled Digital Content Strategist to join our team.Job DescriptionWe're seeking an experienced Digital Content Strategist who will be responsible for developing and implementing a...
-
Marketing Strategist
2 weeks ago
Calgary, Alberta, Canada MTG HEALTHCARE ACADEMY Full timeMarketing Strategist PositionWe are seeking a highly skilled Marketing Strategist to join our team at MTG Healthcare Academy.About the RoleThis is a permanent position that requires a minimum of 5 years of experience in marketing coordination and strategy development. The successful candidate will have excellent communication skills, both written and oral,...
-
Senior Sustainability Strategist and Leader
3 weeks ago
Calgary, Alberta, Canada Finning Full timeJob OverviewWe are seeking a highly experienced Senior Sustainability Strategist and Leader to join our team at Finning. This is a key role in driving our sustainability agenda, leading cross-functional teams, and developing innovative solutions that meet the needs of our customers.