Head of Customer Experience Strategist

3 weeks ago


Calgary, Alberta, Canada Neo Financial Full time

About the Role

We are seeking an experienced and innovative Customer Experience Lead to join our team at Neo Financial. As a key member of our leadership team, you will be responsible for shaping the customer experience across all touchpoints and driving business growth through exceptional customer service.

About You

  • You have 10+ years of experience in leading large teams (50-100+) in customer-facing roles, preferably in the financial services industry.
  • You have a proven track record of building and leading high-performing teams, driving business growth, and delivering exceptional customer experiences.
  • You are an effective communicator with strong organizational skills, and you excel in a team environment.
  • You are financially literate and can simplify complex topics in a way that people can easily understand.

About the Team

Our Customer Experience Team is a group of passionate problem solvers who are dedicated to providing customers with a truly exceptional experience. We are looking for someone who shares our passion for delivering outstanding customer experiences and is committed to driving business growth through innovative solutions.

What We Offer

As a Customer Experience Lead at Neo Financial, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary, comprehensive benefits package, and the opportunity to work with a cutting-edge technology platform.



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