Restaurant Operations Director

6 days ago


Cambridge, Ontario, Canada Saffron Indian Restaurant & Bar Full time
Job Title

Restaurant Operations Director

About the Role

We are seeking a highly skilled and experienced Restaurant Operations Director to lead our team at Saffron Indian Restaurant & Bar.

Key Responsibilities
  • Evaluate daily operations to ensure smooth running of the restaurant, including front-of-house and back-of-house staff management, inventory control, and health and safety regulations adherence.
  • Plan and organize daily operations to meet customer demand, ensuring timely delivery of food and exceptional customer service.
  • Set staff work schedules to meet business needs, balancing employee requirements and operational demands.
  • Supervise staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Conduct performance reviews to identify areas for improvement and implement targeted training programs.
  • Organize and maintain inventory levels to minimize waste and maximize profitability.
  • Ensure health and safety regulations are followed at all times, maintaining a clean and safe working environment.
  • Address customer complaints or concerns in a professional and courteous manner, providing effective solutions to resolve issues.
  • Provide excellent customer service, exceeding customer expectations through personalized attention and prompt resolution of queries.
  • Manage events and functions, ensuring seamless execution and high-quality service delivery.
Requirements
  • Candidate should possess 1-2 years of experience in a similar role, preferably in the hospitality industry.
  • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years is required.
  • Excellent leadership and communication skills, with the ability to motivate and guide staff.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions quickly.
  • Ability to work under pressure, remaining calm and composed in fast-paced environments.
  • Highly organized and detail-oriented, with strong time management skills.
  • Familiarity with inventory control systems and health and safety regulations.
Work Environment
  • Fast-paced environment with high customer expectations.
  • Physically demanding role requiring standing, walking, and lifting.
  • Combination of sitting, standing, and walking throughout the shift.
  • Attention to detail essential in maintaining a clean and safe working environment.
Compensation and Benefits
  • Estimated salary: $45,000 - $55,000 per year.
  • Permanent full-time position with opportunities for career advancement.
  • 30-35 hours per week, Monday to Sunday.
  • Public transportation available.


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