Enterprise Customer Success Manager

5 days ago

Edmonton, Alberta, Canada Sigma Computing Full time
About Sigma Computing

Sigma Computing is a leading provider of cloud-based analytics and business intelligence solutions, empowering businesses to make informed decisions by leveraging their data.

Job Summary

We are seeking a highly skilled Enterprise Customer Success Manager to join our team. This role is critical in ensuring our customers maximize the value they derive from our platform, with a focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities:
  1. Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
  2. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.
  3. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
  4. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
  5. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
  6. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
Requirements:
  1. Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
  2. 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
  3. Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
  4. Strong analytical skills with a proven ability to solve complex problems using data.
  5. Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
  6. Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
  7. Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
  8. ETL experience.
  9. Experience implementing production business intelligence solutions.
  10. Startup experience.
Additional Information:

The base salary range for this position is $132k - $165k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

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