Technical Support Specialist

2 weeks ago


St Thomas, Ontario, Canada Quantum Byte Solutions Full time
Job Description for Technical Support Technician

We are seeking a highly skilled Technical Support Technician to join our team at Quantum Byte Solutions.

  • Key Responsibilities:
    • Provide technical assistance to customers experiencing difficulties with computer systems.
    • Consult user guides, technical manuals, and other documents to research and implement solutions.
    • Offer advice and training to customers in response to identified difficulties.
    • Maintain a problems and solutions log for use by other technical support analysts.
    • Support business systems, network, and Internet users in response to identified difficulties.
Requirements:
  • Education:
    • Bachelor's degree
  • Security and Safety:
    • Basic security clearance
  • Work Conditions and Physical Capabilities:
    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
  • Personal Suitability:
    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent written communication
    • Judgement
    • Team player
    • Time management
  • Experience:
    • 1 year to less than 2 years
  • Other Benefits:
    • Free parking available
    • Parking available
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 35 hours per week


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