Technical Support Specialist
1 month ago
Job Summary:
Quantum Byte Solutions is seeking a skilled Technical Support Specialist to join our team. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
About the Role:
This position involves providing technical assistance to users experiencing difficulties with computer systems, networks, and internet connectivity. The successful candidate will possess a strong understanding of business systems and be able to provide advice and training to users as needed.
Responsibilities:
- Respond to user inquiries and resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to identify and implement solutions to common technical problems
- Develop and maintain documentation for troubleshooting procedures and technical guides
- Conduct regular checks to ensure all technical systems are functioning properly
- Participate in on-call rotations to provide 24/7 support for critical issues
Requirements:
- Bachelor's degree in Computer Science or related field
- 1-2 years of experience in technical support or a related field
- Excellent written and verbal communication skills
- Ability to work effectively in a team environment
- Basic security clearance
Working Conditions:
The ideal candidate will thrive in a fast-paced environment with tight deadlines and repetitive tasks. A high level of accuracy, efficiency, and time management skills are essential for this role.
Benefits:
- Parking available on-site
- 35 hours per week (standard full-time schedule)
- Durable employment contract
- English language spoken at work
Salary Estimate: $45,000 - $60,000 per year, depending on experience and qualifications.
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