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Technical Support Specialist
4 weeks ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team at JobCart Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, addressing complex scenarios, and contributing to the success of our e-commerce enterprise.
Key Responsibilities:
- Engage with customers through various channels, including chat, async messaging, and phone, addressing complex technical issues.
- Drive process improvements and recommend system/technology enhancements to elevate efficiency.
- Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
- Walk customers through effective problem-solving processes, ensuring a seamless experience.
Day-to-Day Activities:
Your day-to-day activities will immerse you in the vibrant world of e-commerce:
- Handling diverse customer channels, enriching your experience in a multifaceted industry.
- Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
- Contributing proactive recommendations for process improvements to enhance the customer experience.
- Embracing new technologies and staying at the forefront of digital innovation.
Qualifications:
Basic Qualifications:
- 1 year of experience as a help desk technician and/or customer support role.
- Tech-savvy with knowledge of office automation products, databases, and remote control.
- High School Diploma or equivalent.
- Flexibility with hours of operation.
What We Offer:
- Competitive pay rate of $19.23 per hour.
- Full-time, Fixed Term Contract.
- Opportunities for training and development.
- A collaborative and inclusive work environment with a leading Canadian e-commerce giant.
