Technical Implementation Specialist

4 weeks ago

Vancouver, British Columbia, Canada GlobalRelay Full time

About the Role:

We are seeking a highly skilled Technical Implementation Specialist to join our growing team at Global Relay. As a key member of our Implementation team, you will be responsible for implementing and onboarding global customers onto our Compliance product suite.

Key Responsibilities:

  • Implement and onboard global customers onto our product suite, navigating technical challenges and providing exceptional customer service.
  • Maintain a high standard of communication and customer service throughout the onboarding process.
  • Work effectively as a key member of a wider team during customer onboarding, collaborating with other teams and specialisms to achieve success.
  • Actively contribute to the Implementation team's knowledge base and learning.
  • Work with the Sales team to assist with pre-sales, POCs, and provide technical expertise as required.
  • Submit and maintain ownership of issues to our internal support, DevOps, and Product teams to resolve technical issues encountered during Implementation.

About You:

  • 1-3 years of experience in SaaS implementation, configuration, and setup or equivalent.
  • A goal-oriented self-starter who can work independently and excel in a team environment with minimal supervision.
  • General understanding of domains, networking principles, message flow, and email protocols.
  • Excellent interpersonal and communication skills with top-drawer telephone and email etiquette.
  • Ability to work on several projects concurrently with high attention to detail.
  • Strong analytical and problem-solving skills.
  • Exposure to various hosted and cloud-based email providers, particularly around journaling, is a strong asset.
  • Knowledge and familiarity with Active Directory, LDAP, SAML/SSO is also a nice to have.
  • Experience with Salesforce CRM and Confluence is desirable.

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