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Technical Support Specialist

2 months ago

Vancouver, British Columbia, Canada KNG Technical Inc. Full time
Job Title: Technical Support Specialist

At KNG Technical Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing rapid response recovery and technical service to our customers.

Key Responsibilities:
  • Execute rapid response recovery to minimize device downtime and resolve problems to prevent recurrence.
  • Deliver technical service within established departmental plans and budgets.
  • Maintain acceptable productivity levels, customer satisfaction levels, and time fix percentage.
  • May require attendance and assistance at trade shows, customer seminars, and similar events.
  • Responsible for maintaining service agreements, billing customers for service performed, and parts used.
  • Ensure timely and accurate entry of information into the service database.
  • Control expenses through proper inventory management, good judgment, and attention to cost.
Qualifications:
  • Clinical lab, chemistry knowledge, and equivalent industry experience required.
  • Technical degree or equivalent with medical electronics background preferred.
  • Windows and networking experience, along with solid knowledge of interfaces and relational databases, preferred.
  • Must have a valid driver's license and good driving record.
  • Requires extended travel on short notice within Canada for extended periods of time.
  • Requires above-average verbal communication skills, above-average interpersonal skills, and ability to work well with teams.
  • Exceptional organizational skills, customer focus, and commitment to exceeding customer expectations are a must.
  • Familiarity with Blood Glucose Testing meters is a plus.
  • Bilingual in both English and French languages is a plus.