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Implementation Specialist
1 month ago
We are seeking a highly skilled Implementation Specialist to join our team at ADP. As an Implementation Specialist, you will be responsible for implementing and setting up ADP's Workforce Now (WFN) methodology for clients, ensuring accurate and compliant Time system configurations.
Key Responsibilities- Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant Time system configurations.
- Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
- Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
- Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction.
- Identify and escalate critical issues to senior leadership as necessary.
- Develop and implement contingency plans to address potential project disruptions.
- Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery.
- Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
- Assist in mentoring and supporting less tenured team members in their technical development.
- 3-5 years of technical experience or relative field.
- Effective communication: verbal and written skills in English and French.
- Excellent client management and interpersonal skills.
- Strong organization, time management, and prioritizing skills.