Collection Operations Manager

2 weeks ago


Toronto, Ontario, Canada Vaco Full time
Job Overview

In this pivotal role as a Collection Operations Manager at Vaco, you will be responsible for overseeing the Order to Cash (O2C) operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processes. As a seasoned leader, you will oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development.

Key Responsibilities:
  • Build strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions.
  • Owning the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets.
  • Collaborating with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes, including month-end AR packages and P&L impact.
  • Preparing and maintaining accurate reports, including aging reports, DSO metrics, and KPIs, to monitor and optimize collections performance.
  • Ensuring compliance and accuracy in departmental functions such as customer master maintenance, credit administration, cash application, vendor setups, and subscription-based billing.
  • Managing complex, time-sensitive projects such as transitioning non-sub-ledger customers to the sub-ledger and supporting cross-functional initiatives like e-invoicing and automation.

Requirements:

To succeed in this challenging role, you will need minimum 5 years of managerial experience in AR and Collections (B2B), advanced Excel skills, and the ability to work in a fast-paced environment. Experience with NetSuite and/or Great Plains, and subscription billing are considered strong assets. With a salary range of $120,000 - $160,000 per annum, depending on location, you will have the opportunity to develop your skills and expertise while contributing to the growth and success of Vaco.

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