Collections Analyst

6 days ago

Toronto Ontario, Ontario, Canada Swoon Full time

Our client is hiring: Collections Analyst I – Toronto, ON (Hybrid)

Location: Toronto, ON – Hybrid (3 days/week onsite)

Contract Duration: 8 months

Interviews: 2 rounds (no assessments)

Possibility of Extension or Permanent Role: None


About the Role

Join our client's team as a Collections Analyst I to manage an Accounts Receivable portfolio ranging from $20M to $40M. You’ll play a key role in ensuring our company’s cash flow performance remains strong by resolving billing inquiries, reconciling accounts, and collaborating with cross-functional teams to secure timely customer payments.


A Typical Day Includes:

  • Resolving billing inquiries and reconciling account statements.
  • Proactively reaching out to delinquent customers for payment confirmation.
  • Collaborating with sales teams to address customer issues.
  • Facilitating payments by providing necessary documentation.


What We’re Looking For:

  • Must-have skills:
  • Excellent written and verbal communication.
  • Quantitative problem-solving abilities.
  • Proficiency in Excel or similar tools for data manipulation.
  • Teachable skills: Collections procedures, negotiation.
  • Nice-to-have skills: Data analysis, accounting, financial reporting.


Key Responsibilities:

  • Manage customer portfolios, ensuring timely payment and resolving account discrepancies.
  • Build strong customer relationships while maintaining compliance with company policies.
  • Provide detailed reports and participate in process improvement projects.
  • Support team initiatives with training and collaboration.


Ideal Candidate:

  • 1+ years of collections experience in a high-growth environment.
  • Proven ability to work independently and meet deadlines in a fast-paced setting.
  • Excellent interpersonal skills and a team-player attitude.

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