Administrative Support IV
2 weeks ago
Job Title: Administrative Support IV - Central Zone Scheduler
About the Job:
We are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support IV in the Central Zone. As an Administrative Support IV, you will play a vital role in ensuring that staff are scheduled appropriately and employee pay data is captured accurately.
Job Summary:
The Administrative Support IV - Central Zone Scheduler will provide vital support to multiple programs within the Central Zone. You will use the Environment for Scheduling Personnel (ESP) scheduling application program and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Your technical and interpersonal communication skills will enable you to provide outstanding customer service to valued clients, and help with training and orientation of new staff.
Main Responsibilities:
- Filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave
- Anticipating staffing needs and informing managers of shifts that require further attention
- Entering data for payroll
- Providing scheduling reports
- Detailing records and compiling/providing statistical information
Requirements:
- Some post-secondary education
- Minimum 1 year customer service experience
- Minimum 1 year scheduling experience
- Ability to participate and complete the 6 week training course
- Current experience working in an AHS centralized ESP Staffing Service Center
- Timekeeping/payroll experience
- Call Center experience
- Experience working in a unionized, health care and/or 24/7 environment
- Experience with AHS scheduling software (Kronos, ESP, ASC)
Estimated Salary: $62,000 - $80,000 per year
About Alberta Health Services:
Alberta Health Services (AHS) is one of Canada's largest employers, providing care and services to more than 4 million people across Alberta. We are committed to delivering quality patient care and improving health outcomes through innovation, collaboration, and compassion.
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