Display Centre Manager

3 days ago


Burlington, Ontario, Canada Pollard Windows Inc. Full time
About Pollard Windows & Doors

Pollard Windows & Doors is a 100% Canadian-owned and operated family business with a rich history of innovation and excellence in the window and door market. For 76 years, we have manufactured our products in a state-of-the-art, 300,000+ sq. ft. plant with our own dedicated R&D facility.

Nature and Scope of the Role

The Display Centre Manager will be responsible for leading a team of professionals in our Burlington location. The ideal candidate will have a minimum of 3 years of management experience, preferably in sales of windows and doors or other building materials.

Key Responsibilities
  • Scheduling, hiring, training, coaching, customer relationship management, achieving sales targets, and ensuring a positive team atmosphere.
  • Building and managing internal department relationships.
  • Participating in weekly credit meetings with the accounting department to ensure timely payments and customer accounts are in good standing.
  • Monitoring team performance and evaluating their responses and handling of customer relationships with established KPIs.
  • Ensuring customer satisfaction benchmarks and implementing actionable plans to address gaps and needs.
  • Communicating goals to the team and ensuring overall customer satisfaction and loyalty.
Requirements and Qualifications
  • Background in Business Administration, Sales, or related field.
  • 3+ years of experience in management, preferably in the windows and doors or building material industry.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent customer service and relationship-building skills.
  • Proficiency in Microsoft Office applications.
Preferred Skills and Qualifications
  • Managing multiple projects and dynamic teams.
  • Sound knowledge of generating revenue through sales and achieving established targets.
  • Enjoys building relationships and cultivating positive customer experiences.
  • Strong organizational and time management skills.
  • Have, or be willing to learn, technical skills as they relate to our product, to confidently discuss technical terms.
  • Approaches problems with a creative mindset and is solution-oriented.
  • Access to reliable transportation is a must and a valid driver's license.
Benefits and Perks
  • Paid vacation entitlements that increase with seniority (subject to eligibility).
  • Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility).
  • Pension contributions (subject to eligibility).
  • Profit Sharing Program (subject to eligibility).
  • Professional development opportunities.
  • Paid sick leave (subject to eligibility).
  • Employee and Family Assistance Program (EFAP).


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