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Exhibition Centre Manager

2 months ago

Burlington, Ontario, Canada Pollard Windows Inc. Full time

About Pollard Windows Inc.

Pollard Windows Inc. is a 100% Canadian-owned and operated family business with a rich history of innovation and excellence in the window and door industry.

We are recognized as a leader in the market, known for developing cutting-edge products that surpass the most stringent building codes in Canada.

Job Summary

We are seeking an experienced and driven Exhibition Centre Manager to join our team at our Burlington location.

The ideal candidate will have a minimum of 3 years of management experience, preferably in sales of windows and doors or other building materials.

Key Responsibilities

  • Scheduling, hiring, training, coaching, and customer relationship management
  • Achieving sales targets and ensuring a positive team atmosphere
  • Building and managing internal department relationships
  • Participating in weekly credit meetings with the accounting department
  • Monitoring team performance and evaluating customer relationships
  • Ensuring customer satisfaction benchmarks and implementing actionable plans
  • Communicating goals to the team and ensuring overall customer satisfaction and loyalty

Day-to-Day Responsibilities

  • Ability to multi-task, prioritize, and work well in a fast-paced environment
  • Supporting strong centre sales and customer service
  • Working a standard 40-hour work week with flexibility to work beyond traditional hours as required
  • Periodically working varied schedules, evenings, and Saturdays on a rotational basis
  • Traveling to customer sites and occasional travel to other Display Centres
  • Tracking, analysis, and reporting on sales and statistical data
  • Responsibly utilizing available resources and implementing expense control measures

Requirements

  • Background in Business Administration, Sales, or related field
  • 3+ years of experience in management, preferably in the windows and doors or building material industry
  • Strong leadership, communication, and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent customer service and relationship-building skills
  • Proficiency in Microsoft Office applications

Preferred Qualifications

  • Managing multiple projects and dynamic teams
  • Sound knowledge of generating revenue through sales and achieving established targets
  • Enjoys building relationships and cultivating positive customer experiences
  • Strong organizational and time management skills
  • Technical skills related to our product, to confidently discuss technical terms

Benefits and Perks

  • Paid vacation entitlements that increase with seniority
  • Competitive total compensation package
  • Group health and benefits plans
  • Pension contributions
  • Profit Sharing Program
  • Professional development opportunities
  • Paid sick leave
  • Employee and Family Assistance Program (EFAP)