Hotel Front Desk Clerk

3 weeks ago

Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time

We are seeking a skilled and friendly Hotel Front Desk Clerk to join our team at Northwood Plaza Hotel and Banquet Room. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Answer telephone and relay telephone calls and messages
  • Provide customer service
Support for Persons with Disabilities:
  • Participates in a government or community program or initiative that supports persons with disabilities
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees
  • Supports social and labour market integration of newcomers and/or refugees
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for Youth:
  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous People:
  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for Visible Minorities:
  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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