Hotel Front Desk Clerk

3 weeks ago


Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Northwood Plaza Hotel and Banquet Room.

Job Summary:

The Hotel Front Desk Clerk will be responsible for providing exceptional customer service to guests, handling room reservations, and maintaining accurate records of guest information.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Answer telephone and relay telephone calls and messages
  • Provide customer service
Support for Persons with Disabilities:
  • Participate in a government or community program or initiative that supports persons with disabilities
  • Offer mentorship, coaching, and/or networking opportunities for persons with disabilities
  • Provide awareness training to employees to create a welcoming work environment for persons with disabilities
  • Apply accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for Newcomers and Refugees:
  • Participate in a government or community program or initiative that supports newcomers and/or refugees
  • Assist with immediate settlement needs of newcomers and/or refugees
  • Support social and labour market integration of newcomers and/or refugees
  • Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster
  • Support newcomers and/or refugees with foreign credential recognition
  • Offer mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees
Support for Youth:
  • Participate in a government or community program or initiative that supports youth employment
  • Offer on-the-job training tailored to youth
  • Offer mentorship, coaching, and/or networking opportunities for youth
  • Provide awareness training to employees to create a welcoming work environment for youth
Support for Indigenous People:
  • Participate in a government or community program or initiative that supports Indigenous people
  • Offer mentorship, coaching, and/or networking opportunities for Indigenous workers
  • Develop and maintain relationships with Indigenous communities, Indigenous-owned businesses, and organizations
  • Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitate access to Elders who can offer support and guidance to Indigenous workers
Support for Visible Minorities:
  • Participate in a government or community program or initiative that supports members of visible minorities
  • Apply hiring policies that discourage discrimination against members of visible minorities
  • Offer mentorship programs that pair members of visible minorities with experienced employees
  • Provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities


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