Hotel Front Desk Clerk

3 weeks ago

Prince George, British Columbia, Canada Northwood Plaza Hotel and Banquet Room Full time

Job Title: Hotel Front Desk Clerk

Job Summary: We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Northwood Plaza Hotel and Banquet Room. As a Hotel Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining a clean and organized front desk area.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Answer telephone and relay telephone calls and messages
  • Provide customer service

Support for Persons with Disabilities:

  • Participates in a government or community program or initiative that supports persons with disabilities
  • Offers mentorship, coaching, and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for Newcomers and Refugees:

  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees
  • Supports social and labor market integration of newcomers and/or refugees
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees

Support for Youth:

  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching, and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous People:

  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with Indigenous communities, Indigenous-owned businesses, and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers

Support for Visible Minorities:

  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

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