Administrative Support Specialist
3 weeks ago
The Administrative Assistant will provide administrative support to the Operations Manager, ensuring the efficient operation of the organization. This role involves performing general administrative duties, including answering telephones, responding to emails, and preparing crew activity reports. The successful candidate will have excellent communication skills, both written and verbal, and be able to navigate software with ease. Additionally, they will be able to engage clients in conversations to service their needs and meet expectations.
Key Responsibilities
Perform general administrative duties, including answering telephones and responding to emails
Prepare crew activity reports on a daily basis and provide to Operations Manager
Inform relevant internal and external parties of customer-related work requiring attention
Assist with reception duties as needed
Maintain discretion in all dealings
Ensure safeguarding and confidentiality of all customer lists and internal proprietary information and work products
Requirements
High School Diploma
1-3 years of experience in an administrative capacity
Bilingualism required
Ability to communicate expectations and requirements to crew/staff
Ability to navigate software with ease
Effective communication skills, both written and verbal
Ability to engage clients in conversations to service their needs and meet expectations
Pride taken in providing clean residential and commercial environments to clients
Strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable, and able to work effectively in a variety of settings
Works well independently and in a team environment
Competencies
Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.
What We Offer
Competitive salary: $18.00 per hour
Opportunity to work with a leading company in the industry
Collaborative and dynamic work environment
Professional development opportunities
Recognition and rewards for outstanding performance
Comprehensive benefits package
Paid time off and holidays
Access to state-of-the-art technology and equipment
Opportunities for advancement and career growth
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