Tech Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Tech Support Specialist to join our team at Connexall. This role will provide technical support and expertise to our customers, focusing on the Connexall Managed Services (CARE+) accounts and associated turn-key solutions enabled with provided hardware.
About Us
Connexall is a leader in integrated clinical communication, providing an award-winning Enterprise grade IoT platform purpose-built for the healthcare industry. Our cornerstone product, Connexall, is a sophisticated and customizable end-to-end integration and communication platform that helps our customers improve clinical workflow, reduce alarm fatigue, and drive better patient and staff outcomes.
Responsibilities
- Provide primary technical resource for customers, troubleshooting complex solutions and ensuring customer satisfaction.
- Open, review, respond to, and resolve all incoming customer service issues and requests.
- Install, configure, and troubleshoot Connexall system design.
- Engage in customer support, including application troubleshooting and problem resolution.
- Closely cooperate with diverse groups, including internal sales team, technical teams, innovation and development team, and customers.
- Maintain detailed documentation on all customer interactions and product issues using designated tracking tools.
- Conduct Connexall Remote System Audits and Health Checks of customer systems.
- Assist Solutions Delivery Team with implementing Connexall software and workflow configuration changes for customers.
- Implement hardware devices associated with the Connexall Managed Services solutions, including SpectraLink Wi-Fi phone system hardware and Inovonics EchoStream Wireless hardware.
- Provide Tier I support for SpectraLink Wi-Fi and DECT solutions and Inovonics Echostream solutions.
- Evaluate and escalate tickets to Tier II/III vendor support team when necessary.
Requirements
- Bachelor's Degree or Diploma in Computer Science, Engineering, or related field.
- Experience in delivering customer service via call centre telecommunications preferred.
- Experience with help desk or customer service in software support preferred.
- Advanced knowledge of Windows Platform.
- Knowledge of Windows Networking and telephony communication systems.
- Knowledge of SpectraLink Telephony systems and Inovonics EchoStream products is a plus.
- Strong knowledge of troubleshooting and software troubleshooting required.
- Intermediate knowledge of TCP/IP and WIFI networking.
- Basic serial communications knowledge.
- Some experience in remote VPN support.
- Exceptional communication and interpersonal skills, and a strong customer service orientation.
- Ability to take initiative and be intuitive and anticipatory.
- Must be able to learn new systems quickly.
Benefits
- Competitive annual salary: $80,000-$110,000 CAD based on experience and qualifications.
- A rich benefits package, including medical, dental, life, and long-term disability insurance.
- Discretionary Performance Bonus Program.
- Paid Vacation.
- Education Reimbursement Program.
- Sales and Technical Training Certifications on applicable hardware products.
- RRSP matching program.
Location
This role is based in the General Toronto Area (GTA), ON, Canada. Travel to Portugal, Canada, and the United States is estimated at 30% of the time.
-
Roofing Specialist
4 weeks ago
Toronto, Ontario, Canada Euro Tech Roofing Ltd. Full timeWe are seeking a skilled Roofing Specialist to join our team at Euro Tech Roofing Ltd. As a vital member of our crew, you will be responsible for installing and repairing roofs on various locations, including commercial and residential sites.The ideal candidate will possess excellent hand-eye coordination, be able to lift heavy loads up to 45 kg (100 lbs),...
-
High-Tech Machinist Specialist
3 weeks ago
Toronto, Ontario, Canada Bolton Auto Collision Full timeBolton Auto Collision is seeking a skilled High-Tech Machinist Specialist to join our team. In this role, you will be responsible for setting up and adjusting production machinery/tools, as well as repairing machine tools and parts.About the JobThis is a fantastic opportunity to work with cutting-edge technology and develop your skills in machining and tool...
-
Senior Cloud Telephony Specialist
3 weeks ago
Toronto, Ontario, Canada Viva Tech Solutions Full timeAbout the Role">Viva Tech Solutions is seeking an experienced Senior Cloud Telephony Specialist to join our team. As a key member of our cloud-based contact center solutions, you will be responsible for designing and implementing customized Amazon Connect workflows that enhance customer interactions.Key Responsibilities:">Design and implement Amazon Connect...
-
Multilingual Technical Operations Specialist
2 weeks ago
Toronto, Ontario, Canada Tech Mahindra Full timeWe are looking for a Multilingual Technical Operations Specialist to join our team at Tech Mahindra. The estimated salary for this position is around $45,000 - $55,000 per year.Job Description:Serve as the first point of contact for customers seeking technical assistance and provide step-by-step instructions to help users troubleshoot and resolve common...
-
Cloud Telephony Specialist
3 weeks ago
Toronto, Ontario, Canada Viva Tech Solutions Full timeOverview: Viva Tech Solutions is a leading provider of cutting-edge customer engagement solutions. We are currently seeking an experienced Cloud Telephony Specialist to join our team.Estimated Salary: $85,000 - $110,000 per annum, based on experience and qualifications.Job Description: As a Cloud Telephony Specialist at Viva Tech Solutions, you will be...
-
Tech Product Delivery Specialist
2 weeks ago
Toronto, Ontario, Canada Sago Mini Full timeSago Mini, a leading publisher of preschool apps and toys worldwide, seeks a skilled Tech Product Delivery Specialist to join their team in Toronto. With over 100 million downloads and three subscription services featuring 45+ apps, Sago Mini brings thoughtful design to life for kids and parents globally.Your primary responsibility will be to collaborate...
-
Tech Business Growth Specialist
3 weeks ago
Toronto, Ontario, Canada Raymond George Consultancy Full timeUnlock Your Potential as a Tech Business Growth SpecialistIn this exciting opportunity, you will have the chance to leverage your expertise in staffing as an IT Business Developer to drive growth and success for our client's team in Toronto.About Our ClientRaymond George Consultancy has been a trusted partner to organizations in both the public and private...
-
Project Accounting Specialist
3 weeks ago
Toronto, Ontario, Canada Hays Specialist Recruitment Full time $40 - $45Hays Specialist Recruitment is seeking a highly skilled Project Accounting Specialist to join their team on a contract basis, with the potential for conversion to a permanent position. The ideal candidate will have experience in project accounting and a strong understanding of financial reporting requirements.About the RoleAs a Project Accounting Specialist,...
-
Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Abandi Tech Ltd Full timeWe are a rapidly growing IT company providing innovative solutions in the field of software development. Our office is located in Toronto, Canada.Our team is seeking an energetic and responsible Technical Support Specialist to join our ranks.Job DescriptionMain Responsibilities:Provide exceptional customer support via phone, email, and online chat regarding...
-
Digital Marketing Specialist for Tech Innovation
3 weeks ago
Toronto, Ontario, Canada QuantumSmart Full timeEmpower Businesses through TechnologyWe are seeking a skilled Digital Marketing Specialist to join our team at QuantumSmart, a technology organization dedicated to holistic resilience. The ideal candidate will be instrumental in shaping our presence across digital platforms and the tech industry.About the Role:Craft compelling content for social media,...
-
Automotive Mechanic Specialist
4 weeks ago
Toronto, Ontario, Canada JRS Auto Tech Full timeJob DescriptionWe are seeking an experienced Automotive Mechanic Specialist to join our team at JRS Auto Tech. This is a permanent position working 32 to 40 hours per week.About the Role:Inspect and test mechanical units to identify faults and malfunctions, making necessary repairs or replacements.Estimate parts and labor costs for vehicle maintenance and...
-
Customer Support and Retention Associate
2 weeks ago
Toronto, Ontario, Canada Tech Mahindra Full timeAbout the JobWe are seeking an experienced Customer Support and Retention Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat regarding internet...
-
Senior Data Infrastructure Specialist
3 weeks ago
Toronto, Ontario, Canada Mewar Info Tech Limited Full timeAbout the Role:We are seeking a highly skilled Senior Data Infrastructure Specialist to join our team at Mewar Info Tech Limited. This role will play a crucial part in designing, building, and maintaining our data infrastructure.As a Senior Data Infrastructure Specialist, you will work closely with data scientists, analysts, and engineers to extract,...
-
Technical Support Associate
3 weeks ago
Toronto, Ontario, Canada Tech Mahindra Full timeJob Summary:We are seeking a highly skilled Technical Support Associate to join our team at Tech Mahindra. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our clients.Key Responsibilities:Serve as the primary point of contact for customers seeking technical assistanceProvide step-by-step...
-
Data Insights Specialist
3 weeks ago
Toronto, Ontario, Canada Animo Tech Full timeAnimo Tech is a technology company that values innovation and growth.We are seeking a highly skilled Data Analyst to join our team, with an estimated salary of $85,000 per year in the United States.Job DescriptionGather, clean, and interpret complex datasets to contribute to business growth through actionable strategies.Your expertise in statistical modeling...
-
Quality Assurance Specialist
2 weeks ago
Toronto, Ontario, Canada Can-Tech Services Full time**About Us:** Can-Tech Services is a reputable company in the North York area, specializing in providing top-notch quality assurance services to our manufacturing clients.**Salary & Benefits:** The successful candidate can expect a competitive salary of approximately $55,000 annually, including full benefits on a day shift. This remuneration package reflects...
-
Multilingual Client Experience Coordinator
3 weeks ago
Toronto, Ontario, Canada Sym-Tech Dealer Services Full timeAt Sym-Tech Dealer Services, we're a leading finance and insurance provider to the retail automotive industry. With 53 years of growth, our commitment to innovation, creativity, and results drives everything we do.We're seeking a dedicated Bilingual Customer Experience Specialist to join our headquarters in Thornhill, ON.This role provides an exciting...
-
Senior Support Liaison
3 weeks ago
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeWe are seeking a dynamic and personable Support Specialist to join our team at InTouchLink Senior Living Solutions. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform.About UsInTouchLink Senior Living Solutions is...
-
Customer Support Specialist
3 weeks ago
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeAbout InTouchLink Senior Living Solutions: We are a tech startup passionate about enhancing the lives of seniors and their families through our innovative communication platform.Our mission is to create seamless experiences that connect communities, foster engagement, and empower senior living communities to thrive.We value collaboration, teamwork, and a...
-
Client Support and Training Liaison
2 weeks ago
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeSenior Living Solutions SpecialistInTouchLink Senior Living Solutions is a forward-thinking tech startup dedicated to enriching the lives of seniors and their families through our innovative communication platform. Our mission revolves around creating seamless experiences that connect communities, foster engagement, and empower senior living communities to...