Cloud Telephony Specialist

1 week ago


Toronto, Ontario, Canada Viva Tech Solutions Full time

Overview: Viva Tech Solutions is a leading provider of cutting-edge customer engagement solutions. We are currently seeking an experienced Cloud Telephony Specialist to join our team.

Estimated Salary: $85,000 - $110,000 per annum, based on experience and qualifications.

Job Description: As a Cloud Telephony Specialist at Viva Tech Solutions, you will be responsible for integrating Amazon Connect with AWS services, creating custom contact flows, IVR systems, and chatbots, and troubleshooting technical issues. You will also maintain comprehensive technical documentation and provide training for end-users.

Key Responsibilities:

  • Integration: Collaborate with cross-functional teams to integrate Amazon Connect with AWS services like Lambda, DynamoDB, Lex, S3, and third-party applications.
  • Custom Workflows: Design and optimize contact flows, IVR systems, and chatbots to deliver personalized customer interactions.
  • Troubleshooting: Identify and resolve technical issues to ensure high availability and reliability of the contact center platform.
  • Documentation: Maintain accurate and up-to-date technical documentation, including user manuals and training guides.

Required Skills and Qualifications: To be successful in this role, you will need strong knowledge of cloud telephony, AWS services, programming skills in Python, JavaScript, or Node.js, and experience with API integration and automation workflows.

Benefits: As a valued member of our team, you will enjoy a competitive salary, opportunities for professional growth and development, and a dynamic work environment.



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