Hotel Operations Manager
7 days ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at 611017 BC LTD.
Key Responsibilities- Develop and Implement Operational Strategies
Develop and implement policies and procedures to ensure the smooth operation of our hotel, including staff management, customer service, and financial management.
Lead and Manage StaffRecruit, train, and supervise a team of staff to ensure they have the skills and knowledge to provide excellent customer service and maintain high standards of hotel operations.
Negotiate with SuppliersNegotiate with suppliers to secure the best possible deals for our hotel, ensuring that we have the necessary materials and supplies to maintain high standards of service.
Conduct Training SessionsConduct regular training sessions to ensure that staff are up-to-date with the latest policies, procedures, and best practices in hotel operations.
Manage Customer RelationshipsNegotiate with clients to secure bookings and ensure that their needs are met, while also addressing any customer complaints or concerns in a professional and timely manner.
Prepare Budgets and Monitor FinancesPrepare and manage budgets to ensure that our hotel operates within financial constraints, while also monitoring revenues and expenses to identify areas for improvement.
Develop and Implement Marketing StrategiesDevelop and implement marketing plans to attract new customers and increase revenue, including the implementation of marketing activities and promotions.
Enforce Policies and ProceduresEnsure that all staff are aware of and adhere to our hotel's policies and procedures, including those related to customer service, staff management, and financial management.
Address Customer ComplaintsAddress any customer complaints or concerns in a professional and timely manner, ensuring that our hotel maintains high standards of customer service.
Assist with Special RequestsAssist clients/guests with special needs, ensuring that their requirements are met and they have a positive experience at our hotel.
Develop and Implement Business PlansDevelop and implement business plans to ensure the long-term success of our hotel, including strategies for growth and development.
Establish Work SchedulesEstablish work schedules for staff to ensure that our hotel operates efficiently and effectively, while also ensuring that staff have a healthy work-life balance.
Work Conditions and Physical Capabilities- Work Environment
The work environment is a combination of sitting, standing, and walking, requiring the ability to move around the hotel and interact with staff and customers.
Personal Suitability- Client Focus
The ideal candidate will have a strong client focus, with excellent interpersonal skills and the ability to communicate effectively with staff and customers.
Efficient Interpersonal SkillsThe candidate will have efficient interpersonal skills, with the ability to build strong relationships with staff and customers.
Excellent Communication SkillsThe candidate will have excellent oral and written communication skills, with the ability to communicate effectively with staff and customers.
FlexibilityThe candidate will be flexible and able to adapt to changing circumstances, with the ability to prioritize tasks and manage multiple projects.
InitiativeThe candidate will have the initiative to take on new challenges and responsibilities, with the ability to think critically and solve problems.
Team PlayerThe candidate will be a team player, with the ability to work collaboratively with staff and customers to achieve common goals.
Health Benefits- Dental Plan
We offer a comprehensive dental plan to ensure that our staff have access to quality dental care.
Health Care PlanWe offer a comprehensive health care plan to ensure that our staff have access to quality medical care.
Vision Care BenefitsWe offer vision care benefits to ensure that our staff have access to quality eye care.
Work TermThe work term is permanent, with a 40-hour workweek.
Work LanguageThe work language is English.
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