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Hotel Operations Manager

2 months ago

Golden, Canada 611017 BC LTD. Full time
About the Role

We are seeking a highly skilled and experienced Hotel Manager to join our team at 611017 BC LTD. as a key member of our operations team.

Key Responsibilities
  • Develop and Implement Operational Policies

Develop and implement policies and procedures for daily hotel operations, ensuring seamless execution and continuous improvement.

Staff Management and Development

Recruit, hire, and supervise a team of hotel staff, providing guidance and support to ensure excellent service delivery.

Supplier Negotiations

Negotiate with suppliers to secure the best possible deals for hotel materials and supplies, ensuring cost-effectiveness and quality.

Training and Development

Conduct training sessions for hotel staff to enhance their skills and knowledge, promoting a culture of excellence and continuous learning.

Client Relations

Negotiate with clients to secure the use of hotel facilities, ensuring a positive and mutually beneficial experience.

Financial Management

Prepare and manage hotel budgets, monitoring revenues and expenses to ensure financial stability and growth.

Marketing and Promotion

Develop and implement marketing plans to promote the hotel's services and products, driving business growth and revenue.

Policy Enforcement

Enforce hotel policies and procedures, ensuring compliance and maintaining a high level of service quality.

Customer Service

Address customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction and loyalty.

Special Needs Assistance

Assist guests with special needs, providing personalized support and ensuring a comfortable stay.

Business Planning

Develop and implement business plans to drive hotel growth and revenue, aligning with company objectives.

Work Scheduling

Establish and manage work schedules for hotel staff, ensuring adequate coverage and minimizing downtime.

Work Environment and Physical Demands

The Hotel Manager will work in a fast-paced hotel environment, requiring a combination of sitting, standing, and walking. The role demands flexibility, initiative, and excellent communication skills.

Requirements
  • Experience

At least 1 year of experience in hotel management or a related field.

Language

Fluency in English is required.

Work Hours

40 hours per week.

Benefits

Competitive salary, dental plan, health care plan, vision care benefits, and permanent employment.