Hotel Operations Manager
1 week ago
We are seeking a highly skilled and experienced Hotel Manager to join our team at 611017 BC LTD. as a key member of our operations team.
Key Responsibilities- Develop and Implement Operational Policies
Develop and implement policies and procedures for daily hotel operations, ensuring seamless execution and continuous improvement.
Staff Management and DevelopmentRecruit, hire, and supervise a team of hotel staff, providing guidance and support to ensure excellent service delivery.
Supplier NegotiationsNegotiate with suppliers to secure the best possible deals for hotel materials and supplies, ensuring cost-effectiveness and quality.
Training and DevelopmentConduct training sessions for hotel staff to enhance their skills and knowledge, promoting a culture of excellence and customer satisfaction.
Client RelationsNegotiate with clients to secure the use of hotel facilities, ensuring a positive and mutually beneficial experience.
Financial ManagementPrepare and manage hotel budgets, monitoring revenues and expenses to ensure financial stability and growth.
Marketing and PromotionDevelop and implement marketing plans to promote the hotel's services and products, increasing brand awareness and customer engagement.
Policy EnforcementEnforce hotel policies and procedures, ensuring compliance and maintaining a high level of customer satisfaction.
Customer ServiceAddress customer complaints and concerns in a professional and timely manner, ensuring a positive experience and resolving issues efficiently.
Special Needs AssistanceAssist guests with special needs, providing personalized support and ensuring their comfort and satisfaction.
Business PlanningDevelop and implement business plans to drive hotel growth and success, aligning with company objectives and strategies.
Work SchedulingEstablish and manage work schedules for hotel staff, ensuring adequate coverage and maintaining a high level of service delivery.
Work Environment and Requirements- Work Conditions
Combination of sitting, standing, and walking, with regular breaks to maintain physical and mental well-being.
Personal SuitabilityExcellent client focus, efficient interpersonal skills, and strong written and oral communication skills, with a flexible and initiative-driven approach.
ExperienceAt least 1 year of experience in hotel management or a related field, with a strong understanding of hotel operations and management principles.
Health BenefitsAccess to dental, health care, and vision care benefits, as well as a permanent employment contract with 611017 BC LTD.
Language and Work HoursFluency in English, with a 40-hour workweek and regular breaks to maintain productivity and well-being.
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