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Hotel Operations Manager

2 months ago

Golden, Canada 611017 BC LTD. Full time
About the Role

We are seeking a highly skilled and experienced Hotel Manager to join our team at 611017 BC LTD. as a key member of our operations team.

Key Responsibilities
  • Develop and Implement Operational Policies

Develop and implement policies and procedures for daily hotel operations, ensuring seamless execution and continuous improvement.

Staff Management and Development

Recruit, hire, and supervise a team of hotel staff, providing guidance and support to ensure excellent service delivery.

Supplier Negotiations

Negotiate with suppliers to secure the best possible deals for hotel materials and supplies, ensuring cost-effectiveness and quality.

Training and Development

Conduct training sessions for hotel staff to enhance their skills and knowledge, promoting a culture of excellence and customer satisfaction.

Client Relations

Negotiate with clients to secure the use of hotel facilities, ensuring a positive and mutually beneficial experience.

Financial Management

Prepare and manage hotel budgets, monitoring revenues and expenses to ensure financial stability and growth.

Marketing and Promotion

Develop and implement marketing plans to promote the hotel's services and products, increasing brand awareness and customer engagement.

Policy Enforcement

Enforce hotel policies and procedures, ensuring compliance and maintaining a high level of customer satisfaction.

Customer Service

Address customer complaints and concerns in a professional and timely manner, ensuring a positive experience and resolving issues efficiently.

Special Needs Assistance

Assist guests with special needs, providing personalized support and ensuring their comfort and satisfaction.

Business Planning

Develop and implement business plans to drive hotel growth and success, aligning with company objectives and strategies.

Work Scheduling

Establish and manage work schedules for hotel staff, ensuring adequate coverage and maintaining a high level of service delivery.

Work Environment and Requirements
  • Work Conditions

Combination of sitting, standing, and walking, with regular breaks to maintain physical and mental well-being.

Personal Suitability

Excellent client focus, efficient interpersonal skills, and strong written and oral communication skills, with a flexible and initiative-driven approach.

Experience

At least 1 year of experience in hotel management or a related field, with a strong understanding of hotel operations and management principles.

Health Benefits

Access to dental, health care, and vision care benefits, as well as a permanent employment contract with 611017 BC LTD.

Language and Work Hours

Fluency in English, with a 40-hour workweek and regular breaks to maintain productivity and well-being.