Travel Assistance Claims Specialist

4 weeks ago


Toronto, Ontario, Canada Zurich Insurance Company Full time

Protecting Travellers

At Zurich Insurance Company, we take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialize in preparing travellers for potential threats and offering assistance when they need it most.

Key Responsibilities

  • Open claims based on notifications received from our clients for cost containment.
  • Open cases in our Claims system, follow up with providers to update insurance information, and ensure providers file insurance bills with us to proceed with cost containment on outstanding charges.
  • Diarize follow-up tasks to chase providers again if information doesn't come back within 30 days to determine status.
  • Update clients accordingly, maintaining strict communication with Cover-More AU and WTP UK.
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions
  • Provide regular progress updates to our clients on how we are achieving cost containment.

Requirements

  • Proven customer service experience, effectively managing inbound and outbound phone calls.
  • Excellent verbal and written communication skills, including drafting emails and faxes.
  • Proficient in managing emails, Word, Excel, and communicating via MS Teams.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • Demonstrate strong problem-solving skills to address and resolve issues efficiently.
  • Bachelor's Degree or High School diploma.
  • Experience in claims or claims administration (preferred).
  • Proficient in a second language, particularly Spanish (preferred).

Why Choose Us?

We value optimism, caring, togetherness, reliability, and determination. We have more than 1500 employees worldwide, and we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

We encourage you to take the time you need, when you need it. We offer regular vacation leave (everyone starts with 4 weeks), along with anniversary leave, volunteer leave, and a comprehensive paid parental leave scheme.

We offer a competitive medical insurance package and pension contributions.

Career Growth

This is an extremely exciting time for us at Zurich Insurance Company, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities, and a supportive work environment that encourages growth.



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