Claims Specialist

4 weeks ago

Toronto, Ontario, Canada WCG International Consultants Ltd. Full time
About the Role

As a Claims Specialist at WCG International Consultants Ltd., you will be responsible for handling client inquiries, processing claims, and invoicing Veterans Affairs Canada. This is a customer-facing role that requires a detail-oriented individual who is willing to learn and work in a fast-paced environment.

Key Responsibilities

  • Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
  • Provide backup for the User Support Team as needed – answering calls from participants and service delivery staff
  • Process client claims and service provider invoices in the case management system accurately and ensure contractual and legislative requirements are met
  • Review, process, and invoice all RSVP services to the contractual standard as needed
  • Provide quality assurance for claims/invoices processed by other Claims Specialists
  • Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
  • Prepare cheques and EFT payments
  • Filing, mailing, scanning, and other administrative tasks

Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • Bilingual English/French
  • Proficient in MS Excel and Word
  • Ability to prioritize and problem solve
  • Ability to work independently and in a team environment
  • Willingness to learn and enhance skills
  • Strong interpersonal skills
  • Detail oriented in a fast-paced continually changing environment
  • Previous experience in claims processing or financial services environment
  • High level of confidentiality; employment contingent on Security Clearance – Reliability Status

What We Offer

As a Claims Specialist at WCG International Consultants Ltd., you will be offered a competitive salary, comprehensive health and dental benefits, RRSP matching program, ongoing learning and development opportunities, and generous time-off policies that promote work/life balance.

Why Join WCG?

WCG International Consultants Ltd. is a diverse and inclusive workplace that values employee engagement and teamwork. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference.

Accessibility

WCG International Consultants Ltd. is committed to providing an accessible, barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

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